Terms & Conditions
Last updated: 1 July 2026
Welcome to Orbit Collectors Club.
These Terms & Conditions explain how Orbit Collectors Club membership works, including monthly parcels, subscription payments, Golden Tickets, monthly prize draws, Orbit Card Show benefits, delivery, cancellations and returns.
By using this website, placing an order or becoming a member, you agree to these Terms & Conditions.
1. Who we are
Orbit Collectors Club is operated by MSTX Holdings LTD, a company registered in England and Wales under company number 16839369.
Registered office:
MSTX Holdings LTD
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ
Trading name: Orbit Collectors Club
Customer support: info@orbitcollectorsclub.com
In these Terms, “Orbit Collectors Club”, “Orbit”, “we”, “us” and “our” means MSTX Holdings LTD trading as Orbit Collectors Club. “You”, “your” and “member” means the customer, subscriber or user of this website.
2. What Orbit Collectors Club is
Orbit Collectors Club is a UK monthly Pokémon-focused collecting membership.
Members receive a monthly parcel built around the experience of collecting, opening, discovering and being part of the Orbit Card Show community.
Orbit Collectors Club is independent. We are not affiliated with, sponsored by, endorsed by or officially connected with The Pokémon Company, Nintendo, Game Freak, Creatures, PSA, Beckett, CGC, TAG, ACE Grading, Get Graded or any other third-party brand unless expressly stated.
3. Membership eligibility
You must be at least 18 years old to purchase an Orbit Collectors Club membership.
If a membership is purchased for, used by or enjoyed by someone under 18, the purchase must be made by a parent, guardian or responsible adult.
4. UK only membership
Orbit Collectors Club currently ships within the United Kingdom only.
We do not currently offer international shipping.
5. Subscription price and payment
Orbit Collectors Club is a monthly subscription membership unless clearly stated otherwise.
The founding member price is £34.95 per month plus £3.50 postage and packaging.
The regular membership price may increase in the future. Any price shown at checkout will be the price applicable to your membership at the time you join, unless we notify you of a change.
By joining, you authorise us, Shopify, PayPal or our chosen payment provider to take recurring monthly payments from your selected payment method until your membership is cancelled.
If a payment fails, our payment provider or subscription system may attempt to collect payment again. You are responsible for ensuring that a valid payment method with sufficient funds is available.
If payment has not been successfully received before that month’s dispatch date, no parcel will be dispatched for that month and membership benefits may be suspended until payment is successfully received.
6. When your first parcel is sent
New memberships begin with the next scheduled monthly dispatch.
If you join during a month, your first parcel will be dispatched during the first week of the following month, unless we clearly state otherwise as part of a specific launch offer or promotion.
7. Monthly dispatch
We aim to dispatch member parcels during the first week of every month.
Dispatch times may vary slightly due to weekends, bank holidays, supplier delays, Royal Mail delays, adverse weather, operational issues or circumstances outside our reasonable control.
8. What is included in every monthly parcel
Every monthly Orbit Collectors Club parcel is guaranteed to include:
- One mystery wrapped professionally graded Pokémon card slab.
- One official sealed English Pokémon booster pack.
- One Pokémon collector bonus.
- Orbit Insider, our member update containing news, offers, prize information, Golden Ticket details and Orbit event updates.
The Pokémon collector bonus may include items such as sleeves, toploaders, promo cards, pin badges, slab bumpers, collector supplies, mystery hits or other Pokémon-focused extras.
Contents vary from month to month. Specific cards, sets, grades, grading companies, bonus items, artwork, pack sets, values or featured products are not guaranteed unless expressly advertised.
9. Mystery wrapped slab guarantee
Every monthly parcel will contain exactly one professionally graded Pokémon card slab.
This slab will not be replaced with another type of product.
Slabs will only be from recognised grading companies, including PSA, Beckett, CGC, TAG, ACE Grading and Get Graded.
We may add other recognised grading companies in the future if we believe they meet the quality and authenticity standards expected by Orbit Collectors Club members.
Typical slab values may vary. Website examples, photographs and estimated value ranges are for guidance only and do not guarantee the value of any individual slab.
10. English Pokémon booster pack guarantee
Every monthly parcel will contain one genuine, sealed, official English Pokémon booster pack.
The set, release, artwork and availability of booster packs may vary from month to month.
11. Mystery parcel nature
Orbit Collectors Club is a mystery collecting membership.
This means that part of the product is the surprise, reveal and variation between parcels.
You acknowledge that:
- contents are random or selected at our discretion;
- not every member will receive the same slab, booster artwork, bonus item or overall parcel contents;
- some members may receive items with higher or lower estimated values than others;
- specific products are not guaranteed unless clearly stated;
- duplicate items may occasionally occur across different months;
- website images are illustrative unless expressly stated otherwise.
You cannot return a mystery parcel simply because you do not like the random contents received. This does not affect your statutory rights.
12. Golden Ticket promotion
Each month, one Golden Ticket is randomly inserted into one member’s monthly parcel.
There is one Golden Ticket available each month, meaning there are normally 12 Golden Tickets per calendar year, unless we clearly announce otherwise.
The member who receives the Golden Ticket will be entitled to claim that month’s featured Pokémon prize.
Each Golden Ticket prize is guaranteed to have a minimum retail value of £100.
As Orbit Collectors Club grows, we may increase the value of Golden Ticket prizes. However, the minimum Golden Ticket prize value will remain £100 unless the promotion is clearly changed or withdrawn in advance for future months.
Golden Tickets have no cash value and cannot be exchanged for cash.
If a Golden Ticket is lost, destroyed, discarded, damaged after delivery or not claimed, we are not required to replace it.
Golden Ticket winners may be asked to provide evidence of the Golden Ticket and membership details before a prize is released.
13. Monthly members’ prize draw
Every active paying member is automatically entered into the monthly Orbit Collectors Club prize draw.
UK residents may also enter the monthly prize draw free of charge by post. No purchase is necessary.
The monthly draw will take place on or around the 15th of each month.
The winner will be selected at random from all valid entries received for that month, including active member entries and valid free postal entries.
The winner will be contacted using the details held on their member account or the details provided on their postal entry. Winners may also be announced on Orbit Collectors Club’s official social media channels.
Winners have 28 calendar days from the date we first contact them to claim their prize.
If a prize is not claimed within 28 calendar days, the prize will be forfeited and returned to the Orbit Collectors Club prize pool.
Monthly prize draw prizes have no cash alternative unless expressly stated.
We reserve the right to substitute a prize with another prize of equal or greater value if the advertised prize becomes unavailable.
14. Free postal entry route
To enter the monthly prize draw without purchasing a membership, UK residents may send a postcard or letter containing:
- full name;
- postal address;
- email address;
- telephone number;
- the words “Orbit Collectors Club Monthly Prize Draw Entry”.
Postal entries must be sent to:
Orbit Collectors Club Monthly Prize Draw
MSTX Holdings LTD
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ
Postal entries must arrive no later than the 10th day of each month to be included in that month’s draw.
Only one free postal entry per person per calendar month is permitted.
Free postal entries have exactly the same chance of winning as entries received through active Orbit Collectors Club membership.
Incomplete, illegible, bulk, automated, duplicate or late entries will not be accepted.
15. Orbit Card Show member benefits
Active Orbit Collectors Club members receive free entry to every Orbit Card Show while their membership remains active.
Active members may also bring one included guest free to every Orbit Card Show while their membership remains active.
If the member or their included guest is aged 15 or under, they will receive one free English Pokémon booster pack on arrival at Orbit Card Show events, subject to availability and while stocks last.
Membership benefits are linked to an active paid membership and may require a valid membership card, account confirmation, QR code, digital proof or other verification at event entry.
Membership benefits are personal to the member and may not be sold, transferred or used by another person unless we expressly agree.
If your membership is cancelled, expires, is suspended or payment fails, your Orbit Card Show benefits stop immediately.
16. Membership card
Members may receive a physical or digital membership card.
The membership card is used to confirm active membership status and unlock member benefits, including Orbit Card Show access and guest benefits.
The membership card remains valid only while your membership is active and paid up to date.
Lost, damaged or misused membership cards may be replaced at our discretion. We may charge a reasonable replacement fee where appropriate.
17. Cancelling your membership
You may cancel your membership at any time.
If your payment has already been taken for the next monthly parcel but the parcel has not yet been dispatched, you may request cancellation and a refund before dispatch.
Once a parcel has been dispatched, that month’s payment is normally non-refundable unless the parcel is faulty, damaged on arrival, lost in transit, materially not as described or your statutory rights apply.
Once your membership is cancelled, no further monthly subscription payments will be taken unless you restart your membership.
When your membership ends, all membership benefits end immediately, including free Orbit Card Show entry, one free guest admission, family booster benefits, membership card use, member-only offers, future member prize draw entries and future Golden Ticket eligibility.
18. Your statutory cancellation rights
If you are a UK consumer buying online, you may have a legal right to cancel your order within 14 days after receiving goods.
Where this right applies, you must tell us clearly that you wish to cancel within the required cancellation period.
You must return the goods to us within 14 days of telling us you wish to cancel.
Returned goods must be complete, unused, unopened where applicable and in the same condition as received.
You are responsible for return postage unless the item is faulty, damaged on arrival or incorrectly supplied.
We may reduce any refund to reflect loss in value caused by handling beyond what is necessary to inspect the goods.
Because Orbit Collectors Club parcels are mystery parcels, opening sealed, wrapped or mystery items may affect your ability to return them for a full refund unless they are faulty, damaged on arrival or incorrectly supplied.
Nothing in these Terms removes or limits your statutory rights.
19. Returns and refunds
Because Orbit Collectors Club parcels contain random mystery contents, parcels cannot be returned simply because you do not like the contents, the value of the contents, the grading company, the card received, the booster set, the bonus item or the random selection.
We will consider returns, replacements or refunds where goods are faulty, damaged on arrival, materially not as described or incorrectly supplied.
If there is a problem with your parcel, you must contact us as soon as reasonably possible at info@orbitcollectorsclub.com.
We may ask for photographs, videos or other evidence before approving a replacement, refund or claim.
20. Damaged parcels
If your parcel arrives damaged, you must notify us as soon as reasonably possible.
To help us assess the issue and claim from Royal Mail or our delivery provider, you may be required to provide clear photographs of the outer packaging, shipping label and damaged contents.
We reserve the right to refuse a damage claim where reasonable evidence is not provided.
This does not affect your statutory rights.
21. Lost parcels
If a parcel is confirmed as lost in transit by Royal Mail or our delivery partner, we will send a replacement parcel.
We may require a reasonable investigation period before sending a replacement.
We may also require reasonable information from you to support a loss claim.
22. Delivery address responsibility
You are responsible for ensuring that your delivery address is accurate and up to date before your monthly parcel is dispatched.
You may update your delivery address before dispatch.
Once a parcel has been dispatched, the delivery address cannot be changed by us.
If a parcel is sent to the address you provided and is delivered there, we are not responsible for loss, delay or non-receipt caused by an incorrect, incomplete or outdated address supplied by you.
23. Returned, refused or unclaimed parcels
If a parcel is returned to us because it was refused, unclaimed, not collected from Royal Mail, or delivery could not be completed for reasons outside our control, we may agree to resend it.
You will be responsible for paying the full additional postage and packaging cost before the parcel is re-dispatched.
24. Membership capacity
If demand exceeds our fulfilment capacity, we may pause new membership sign-ups while we scale up and increase capacity.
Existing active members will continue to receive their monthly parcels as normal wherever possible.
25. Product availability and substitutions
Some bonus items, printed materials, partner offers, accessories or promotional items may be subject to availability.
Where necessary, we may substitute collector bonus items, printed extras, accessories, promotional materials or offers with alternatives of similar or greater overall suitability.
We will not substitute the guaranteed mystery slab or guaranteed English Pokémon booster pack with another type of product.
26. Member offers and partner promotions
Orbit Insider may include discount codes, partner offers, member promotions or third-party benefits.
These offers may be subject to separate terms, expiry dates, availability, stock limits or third-party conditions.
We are not responsible for third-party websites, third-party products or third-party offers unless required by law.
27. Social media announcements
By taking part in Golden Ticket promotions or member prize draws, you understand that we may announce winners on Orbit Collectors Club or Orbit Card Show social media channels.
We will normally use limited identifying information, such as first name, surname initial, town, social media handle or a winner photograph where permission is given.
We will not publish sensitive personal information.
28. Fair use and misuse
You must not misuse the website, membership, membership card, event benefits, discount codes, prize promotions or any Orbit Collectors Club offer.
We may suspend or cancel membership where we reasonably believe there has been fraud, abuse, resale of membership benefits, attempted manipulation of prize promotions, chargeback abuse, harassment, threatening behaviour or other misuse.
29. Intellectual property
All Orbit Collectors Club and Orbit Card Show branding, website content, text, images, design, logos, graphics, layouts, promotional materials and original content belong to us or are used with permission.
You may not copy, reproduce, distribute, sell, adapt or use our content for commercial purposes without our written permission.
All third-party trademarks, including Pokémon-related names and marks, remain the property of their respective owners.
30. Website information
We aim to keep the website accurate and up to date.
However, occasional errors, omissions, pricing mistakes, stock issues or outdated information may occur.
We reserve the right to correct errors, update information, cancel affected orders or amend membership details where reasonably necessary.
31. Our liability
We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of your statutory rights.
Subject to this, we are not responsible for indirect losses, loss of profit, loss of business, loss of opportunity, loss of goodwill or losses that were not reasonably foreseeable when you joined.
Our total liability to you in connection with a monthly parcel will not normally exceed the amount paid by you for that month’s membership, except where the law requires otherwise.
32. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control.
This may include postal disruption, supplier delays, severe weather, venue disruption, technical issues, illness, fire, flood, strikes, legal restrictions, platform outages or other events we could not reasonably prevent.
33. Privacy and personal data
We use personal information to manage memberships, process payments, send parcels, provide customer support, operate prize draws, verify event benefits and communicate with members.
More information about how we collect, use and protect personal data is set out in our Privacy Policy.
34. Changes to these Terms
We may update these Terms from time to time.
If we make significant changes that affect your membership, we will take reasonable steps to notify you.
35. Contact us
If you have any questions about these Terms, your membership or your monthly parcel, contact us at:
info@orbitcollectorsclub.com
36. Governing law
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also have rights under the laws of your part of the UK.
Any disputes will be handled by the courts of England and Wales, unless consumer law gives you the right to bring proceedings elsewhere in the UK.