Privacy Policy

Last updated: 1 July 2026

Your privacy matters to us.

Orbit Collectors Club is built on trust. We only collect the information we need to operate your membership, deliver your parcels, manage payments, provide member benefits and improve the experience we offer.

We do not sell, rent or trade your personal information.

1. Who we are

Orbit Collectors Club is operated by MSTX Holdings LTD, a company registered in England and Wales under company number 16839369.

Registered office:
MSTX Holdings LTD
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ

Trading name: Orbit Collectors Club
Customer support: info@orbitcollectorsclub.com

In this Privacy Policy, “we”, “us” and “our” means MSTX Holdings LTD trading as Orbit Collectors Club.

2. What this policy covers

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

visit our website;
place an order;
become an Orbit Collectors Club member;
receive monthly parcels;
enter prize draws or promotions;
use Orbit Card Show member benefits;
contact us;
subscribe to our emails or newsletters.

3. Personal information we collect

We may collect the following personal information:

name;
email address;
telephone number;
billing address;
delivery address;
order history;
subscription status;
payment status;
membership details;
customer service messages;
prize draw entries;
Golden Ticket claims;
Orbit Card Show benefit verification details;
website usage information;
cookie and analytics data;
marketing preferences.

We do not intentionally collect special category data such as health information, religion, political views or biometric data.

4. Payment information

Payments are processed securely through Shopify Payments, PayPal or other approved payment providers.

We do not store your full card details on our own systems.

Payment providers may process your payment information in accordance with their own privacy policies and security standards.

5. How we use your information

We use personal information to:

process orders and memberships;
manage subscription payments;
dispatch monthly parcels;
provide customer support;
send Orbit Insider and member updates;
contact Golden Ticket winners;
operate monthly prize draws;
verify Orbit Card Show member benefits;
contact you about Orbit Card Show events;
send marketing emails where permitted;
manage member accounts and subscription portals;
prevent fraud, misuse and abuse;
improve our website, adverts and member experience;
comply with legal, tax and accounting obligations.

6. Legal basis for using your information

Under UK data protection law, we must have a lawful reason for using your personal information.

We rely on the following legal bases:

Contract: to provide your membership, process orders, send parcels and manage subscriptions.
Consent: where you choose to receive marketing emails or accept optional cookies.
Legitimate interests: to improve our business, prevent fraud, manage customer service, verify member benefits and promote Orbit events.
Legal obligation: to keep accounting records, respond to lawful requests and comply with applicable laws.

7. Marketing emails

We may send you emails about Orbit Collectors Club, Orbit Insider, member updates, upcoming Orbit Card Show events, offers, rewards and related news.

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us.

Unsubscribing from marketing emails will not stop important service emails about your membership, payment, parcel, account or legal notices.

8. Mailchimp

We use Mailchimp to manage newsletters, marketing emails, Orbit Insider updates and member communications.

If you subscribe to our mailing list or receive member emails, your name, email address and marketing preferences may be processed by Mailchimp on our behalf.

9. Shopify, PayPal and service providers

We use trusted service providers to operate Orbit Collectors Club.

These may include:

Shopify;
Shopify Payments;
PayPal;
Mailchimp;
Royal Mail or other delivery providers;
Google Analytics, if enabled;
Meta Pixel;
website hosting, analytics and technical service providers;
professional advisers such as accountants, insurers or legal advisers.

We only share personal information where necessary to operate the business, provide our services, comply with the law or protect our rights.

We never sell, rent or trade your personal information to third parties for their own marketing.

10. Delivery providers

To deliver monthly parcels, we share necessary delivery information with Royal Mail or another delivery provider.

This may include your name, delivery address, email address, telephone number and parcel reference details.

11. Member accounts and subscription management

Members may be given access to a secure member account or subscription portal.

This may allow members to view membership details, update delivery information, manage payment details, review billing information, view previous orders or cancel their subscription.

The exact features available may depend on Shopify, our subscription provider and our payment providers.

12. Prize draws and promotions

If you are entered into a prize draw, claim a Golden Ticket or take part in a promotion, we may use your information to:

verify eligibility;
select or contact winners;
send prizes;
keep promotion records;
announce winners using limited identifying information.

Winner announcements may include limited information such as first name, surname initial, town, social media handle or a winner photograph where permission is given.

13. Cookies and tracking

Our website uses cookies and similar technologies.

Cookies help us:

make the website work properly;
process checkout and payments;
remember preferences;
measure website performance;
understand how visitors use the site;
improve our website;
measure advertising performance;
show more relevant Orbit Collectors Club adverts.

We may use Shopify analytics, Meta Pixel and Google Analytics.

You can control cookies through your browser settings. Some essential cookies are required for the website and checkout to function properly.

14. Meta Pixel and advertising

We may use Meta Pixel to understand how visitors interact with our website and to measure the performance of Facebook and Instagram advertising.

This may help us show more relevant adverts to people who have visited our website or engaged with Orbit Collectors Club.

15. Google Analytics

We may use Google Analytics to understand website traffic, visitor behaviour and website performance.

This helps us improve the website and member experience.

16. How long we keep your information

We normally keep customer account, membership, order, payment and business records for up to 6 years after the end of your membership or last transaction.

This is for tax, accounting, legal, fraud prevention and business record purposes.

Marketing data may be kept until you unsubscribe or ask us to remove it, unless we need to keep limited information to make sure we do not contact you again.

Where information is no longer needed, we will delete it or anonymise it where reasonably possible.

17. Deleting your data

You can ask us to delete your personal information.

We will delete or anonymise information where legally possible.

However, we may need to keep certain records, such as invoices, payment records, order records and accounting information, for up to 6 years where required by law or legitimate business needs.

18. Your rights

Under UK data protection law, you have rights over your personal information.

These may include the right to:

request a copy of the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your information where legally possible;
ask us to restrict how we use your information;
object to direct marketing;
withdraw consent where we rely on consent;
request data portability where applicable;
complain to the Information Commissioner’s Office.

To exercise your rights, contact us at info@orbitcollectorsclub.com.

19. Security

We take reasonable steps to protect your personal information.

We use trusted platforms such as Shopify, PayPal and Mailchimp to process and manage customer data securely.

No website, payment system or online service can ever be guaranteed completely secure, but we work to keep your information protected and only use reputable service providers.

20. International data transfers

Some of our service providers, such as Shopify, PayPal, Mailchimp, Meta or Google, may process information outside the United Kingdom.

Where this happens, we rely on appropriate safeguards, contractual protections or adequacy arrangements required by data protection law.

21. Children’s privacy

Orbit Collectors Club memberships must be purchased by someone aged 18 or over.

We do not knowingly collect personal information directly from children for membership purchases.

If a membership is purchased for a younger collector, the purchase must be made by a parent, guardian or responsible adult.

22. Third-party links

Our website, emails or Orbit Insider materials may contain links to third-party websites, partners, venues, social media platforms or offers.

We are not responsible for the privacy practices of third-party websites.

You should review their privacy policies before providing personal information.

23. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make significant changes, we will take reasonable steps to notify members or update the notice on our website.

The latest version will always be available on this page.

24. Contact us

If you have questions about this Privacy Policy or how we use your personal information, contact us at:

info@orbitcollectorsclub.com

25. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

Information Commissioner’s Office
Website: ico.org.uk